Soft Touch Moving and Packing

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based on 1719+ data points
Circle Info

About Soft Touch Moving and Packing

Soft Touch Moving and Packing is a family-owned moving company that has been in business since 2013. From its location in Phoenix, AZ, it covers all areas of Arizona, providing residential, commercial, and specialty moves, including pianos, antiques, and pieces of artwork. This team uses the proper packaging techniques to secure customers’ items, with plenty of packing supplies on hand. Soft Touch also offers affordable storage options that include short-term and long-term units. It has adaptable, friendly, and efficient crews trained in handling fragile items with care. This fully licensed and insured company does not use day labor, only professional, uniformed employees. Estimates are free and given to customers without obligation before any work begins, so you can be confident with your decision before spending a penny.

Moving Services

  • Residential Moves
  • Commercial Moves
  • Special Moves
  • Piano movers
  • Short / long term storage
  • Attention to detail
  • Clean Trucks With Proper Pads and Equipment
  • Courteous & Friendly crews
  • Respect for HOA Rules
  • Willingness To Make Stops Along The Way
USDOT Interstate License
Circle Info

Not Authorized

for Interstate Moves

Last Checked: 12/02/24

USDOT

2937496

MC

ENTITY TYPE

Carrier

*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx

Awards

Top 10 Movers in Phoenix, AZ 2023 award
Top 10 Movers in Phoenix, AZ 2022 award

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Summarized Review of Soft Touch Moving and Packing

We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

1. Quality

8.72/10

Nationwide Average: 8.44/10

Comment Dots

Soft Touch Moving and Packing appears to provide exceptional moving and packing services, earning widespread praise for their professionalism, efficiency, and the excellent performance of their staff, despite a few instances of dissatisfaction expressed by some customers.

Reviews Mention icon

Recent Reviews Mention...

Mario and Robert provided excellent service

couldn't be happier with the service

Robert and Rick made us feel extremely comfortable

2. Punctuality

8.49/10

Nationwide Average: 8.07/10

Comment Dots

Soft Touch Moving and Packing generally maintains a strong track record for being on time and proactive with communication, despite a few instances of tardiness and scheduling issues.

Reviews Mention icon

Recent Reviews Mention...

they were on time

showed up on time

made our moves in under 3 hours

3. Affordability

7.74/10

Nationwide Average: 7.69/10

Comment Dots

Soft Touch Moving and Packing is generally perceived as offering great value, competitive pricing, and reasonable costs, with many customers appreciating Groupon deals and the absence of hidden fees, although a minority reported dissatisfaction due to unexpected charges.

Reviews Mention icon

Recent Reviews Mention...

amazing value with the Groupon

no hidden costs or fees

isn't a better value company out there

4. Communication

6.5/10

Nationwide Average: 7.53/10

Comment Dots

Soft Touch Moving and Packing appears to have a polarized reputation with many customers valuing their responsive and helpful service, but a significant number of negative experiences highlight issues like rudeness, poor customer service, particularly linked to a staff member named Lisa, and issues with professionalism and response times.

Reviews Mention icon

Recent Reviews Mention...

appreciated the communication

Very helpful in explaining prices and processes

received email and call to confirm details

5. Stick to Prices

5.72/10

Nationwide Average: 5.99/10

Comment Dots

Soft Touch Moving and Packing receives mixed feedback, with some customers praising their honesty and adherence to initial quotes, while others criticize them for additional, unexpected fees and not honoring agreements.

Reviews Mention icon

Recent Reviews Mention...

quoted price not doubled unlike other companies

Charges more than the agreed contract.

wasn't milked for extra services or fees

Customer Insights icon

Customer Insights

Cost: $ 354.00 from 8 reviews


Local Move Duration: 3 hours from 31 reviews

Great Crew Members icon

Great Crew Members

Mario, RobertMario and Robert’s performance was praised
Scott, Marioshowed great efficiency and punctuality
Robert, RickRobert and Rick were extremely professional
Robert, RockRobert and Rock were praised for excellent service.
Mario, Robert, JonathanMario and Robert were awesome, Jonathan helped for the first hour
How we review icon

How do we review a moving company?

Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

  • 1. Quality

    Overall quality of the service provided on moving day.

  • 2. Punctuality

    Did the crew show up on-time with the required equipment?

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Dependable Rankings You Can Count On!

Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:

  • No Paid Placements: Every company earns its spot through merit, not payment.
  • Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.

Contact Soft Touch Moving and Packing

Location
3411 E Corona Ave # 102, Phoenix, AZ, 85040
Phone
(480) 584-0865
Link
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